Creaters Hub Help Center & FAQs

Visit the Sell on Creaters Hub page, enter your name, store name, mobile number, and email to create your merchant account. You can start uploading products immediately.

No, GSTIN is optional for small artisans and handicraft creators under government exemption limits. If you are GST registered, enter your 15-digit GSTIN in your Seller Profile to claim input tax credits.

Go to Seller Profile under Instant Aadhaar OTP Verification & Document Upload. Enter your 12-digit Aadhaar number to receive a 6-digit OTP on your Aadhaar-registered mobile phone. Verification takes 10 seconds!

You need a valid Indian Bank Account Number, Account Holder Name, and Bank IFSC Code. Payouts are transferred via NEFT/IMPS/UPI.

Log in to your Seller Hub, go to Products → Add Product. Fill in product title, price, description, images, color/size variants, and inventory stock.

When uploading or editing products in Section 5 of Product Upload, click the ✂️ Crop button on any photo card to open the AI & Smart Image Studio. You can crop to 1:1 Square or 4:3 Standard, auto-resize to 800×800px, compress to target Max 250 KB limit, and convert to WEBP. This ensures your product photos load lightning fast for customers!

All seller product uploads are automatically saved and organized into dedicated subfolders named after your Store/Brand name (e.g. /uploads/sellers/monimala_handcrafts/). Admins and sellers can browse, optimize, and manage brand assets cleanly.

Yes! In Section 5 of Product Upload, click 📂 Select from Website File Manager to pick any existing brand image, SVG category icon, or hero photo from site storage.

We support Pcs, Sets, Pairs, Packs, Meters, Kgs, Grams, Dozens, Boxes, and Bundles. You can also specify physical dimensions and dead/volumetric weight.

With Creaters Hub Managed Shipping, our courier partner picks up orders directly from your store doorstep. With Self-Shipping, you arrange courier dispatch via Shiprocket, Delhivery, or India Post and enter tracking details.

Orders ₹999 or above enjoy Free Delivery for customers. For managed shipping, courier pickup charges are automatically deducted from seller payout invoices.

Commissions are determined dynamically based on product-wise, category-wise, or department-wise rules (Percentage % or Fixed ₹ per unit). Default global seller commission is 15%.

Payouts for delivered orders are calculated and settled into your registered bank account on a weekly basis, after the 7-day customer return window closes.

You can open a support ticket directly from your Seller Hub → Support Requests or contact our merchant support desk via WhatsApp/Email.