Creaters Hub Help Center & FAQs

Browse our catalog or search for your favorite clothing, handicraft, or woolen products. Select your size/variant, click Add to Cart or Buy Now, enter your delivery address, select payment method (UPI, Cards, Netbanking, or Cash on Delivery), and confirm your order.

You can track your order in real-time by going to My Account → Orders or visiting the Track My Order page with your Order Number and Mobile Number. You will also receive instant SMS and Email tracking updates.

We offer FREE Express Delivery on all orders of ₹999 or above! For orders below ₹999, a standard flat shipping fee of ₹70 applies. Estimated delivery timeline is 3 to 7 business days across India.

Yes, you can cancel your order directly from your My Account page before the item is packed or dispatched by the vendor. Once dispatched, you can initiate a return upon delivery.

We support Instant UPI (Google Pay, PhonePe, Paytm, BHIM), Debit/Credit Cards (Visa, MasterCard, RuPay), Net Banking across 50+ Indian banks, and Cash on Delivery (COD).

Yes, Cash on Delivery is available across 19,000+ Indian pincodes. You pay cash or scan the courier agent QR code at the time of delivery.

Absolutely! All payments are processed through PCI-DSS Level 1 compliant gateway partners (Razorpay & Stripe) secured with 256-bit SSL encryption. We never store full card numbers or banking passwords.

Each product on Creaters Hub has its own Return & Replacement Window (ranging from 3 to 30 days depending on the product). Check the green 🔄 X-Day Easy Returns badge on each product page to see the exact window. If you receive a defective item or wrong size/color, request a replacement or full refund from your account page within that product's return window.

Log in, go to My Account → Orders, select the delivered item, and click Request Return / Exchange. Upload a photo/reason, and our team will arrange a free reverse pickup.

Once the returned package is picked up and inspected by the seller, refunds are processed within 24–48 hours to your original payment method or instant Store Credit Wallet balance.

Go to My Account → Security Options. You can enable 6-digit Mobile SMS / Email OTP verification or link your Google Authenticator / Authy app.

Passkeys allow passwordless, phishing-resistant authentication using your device fingerprint, iPhone Face ID, or Windows Hello security key.

Visit your My Account page under Active Logged-In Devices and click 🔒 Log Out All Other Devices to instantly terminate unrecognized browser sessions.

Your wallet balance is automatically displayed at checkout. You can apply it to instantly pay for your order or combine it with online payment.

You earn reward points on every purchase made on Creaters Hub. Accumulated points can be redeemed for exclusive discount vouchers during checkout.